Refund & Cancellation Policy

1. Cancellation Timelines & Credit Rules

• Outside 4-Hour Cutoff (4 or more hours before session): The session is cancelled, the tutor's calendar slot is freed for other learners, and 1 full session credit is returned immediately to your account balance.
• Inside 4-Hour Cutoff (< 4 hours before session): The session credit is consumed and forfeited. Our mentors reserve their exclusive time for your 1:1 slot and turn away other learners.

2. Learner and Tutor No-Show Policy

• Learner No-Show: If you do not join the live room within 10 minutes of scheduled start time, the session is marked as a learner no-show. The session credit is consumed.
• Tutor No-Show: If your tutor fails to join within 5 minutes of scheduled start time, the session credit is immediately refunded, 1 complimentary bonus credit is added to your account for the inconvenience, and the incident is flagged on the tutor's quality compliance record.

3. Multi-Session Package Monetary Refunds

If you purchase a 12, 24, 36, or 72 session package and wish to discontinue within the first 14 days of purchase, you are eligible for a prorated refund for all unconsumed session credits minus a 5% administrative payment processing fee. Refund amounts are credited back directly to the original payment source (UPI / Card / Netbanking) via Razorpay within 5–7 business days.